Returns & Exchanges Policy – chriseahernandez.com
Last Updated: [Date]
1. Return Eligibility
You may return items within 14 days of delivery. Products must be:
✔ Unworn, undamaged, and in original packaging
✔ Tags and labels must be attached
✖ Customized/personalized items cannot be returned
2. How to Return
- Request a Return Authorization at chriseahernandez.com/returns
- Pack items securely (use original packaging if possible)
- Ship with tracking (customer covers return shipping costs)
3. Refunds
• Processed within 5-7 business days after we receive your return
• Issued to your original payment method
• Original shipping fees non-refundable
4. Exchanges
For size/color exchanges:
- Return the original item
- Place a new order at chriseahernandez.com
5. Damaged/Incorrect Items
If you receive:
• A defective product
• Wrong item
• Incomplete order
Contact us within 48 hours via:
- Your account dashboard
- Our Help Center at chriseahernandez.com/contact
We’ll provide a free return label and:
• Send a replacement OR
• Issue a full refund (including shipping)
6. Non-Returnable Items
❌ Final sale items (marked “non-refundable”)
❌ Used or altered products
❌ Items without proof of purchase
7. International Returns
• Customer responsible for return shipping & customs fees
• Processing may take 10-15 business days
8. Policy Updates
Current version always available at:
chriseahernandez.com/return-policy